15 Things You Need To Know About HostPapa Web Host: The (Complete Guide)

By Bill Acholla April 15, 2021
Facts About HostPapa

I reviewed HostPapa hosting company to better understand who they are and what they do.

First, I analyzed what their services are.

Then, I looked at the challenges they have.

So without further ado, let’s see the 15 things you probably didn’t know about HostPapa web hosting company.

But before that, let’s look at what’s HostPapa.

What Is HostPapa?

HostPapa Web Hosting Platform

HostPapa is the largest and most respected Canadian web hosting company that provides shared, reseller, and virtual private server hosting and its ICANN certified domain registrar.

It was founded by Jamie Opalchuck who is the CEO of the company.

Apart from Canada, HostPapa operates in the following countries:

  • United States
  • United Kingdom
  • Australia, Germany
  • New Zealand
  • Mexico
  • Singapore
  • India
  • Hong Kong
  • European Union
  • France
  • Ireland
  • Belgium
  • Spain

And here are the 15 things you need to know about HostPapa.

1. They deliver excellent customer support

HostPapa provide fast customer support. In fact, delivering excellent customer service to its users, is one of their company values.

What I like about their support is that they:

  • Respond quickly to queries
  • Resolve issues quickly
  • Go the extra mile in sorting out your issues

Below is an example of how I reached out to their customer support about SSL certificate

HostPapa Customer Care

See how the support agent went the extra mile in sharing me the link for more information?

That’s what I call “A good customer experience journey”

The only web host companies that comes close to HostPapa in terms of the best customer support are:

  • Bluehost
  • Namecheap
  • Hostinger

So how does HostPapa deliver customer support?

They do it through:

  • Support tickets
  • Phone call
  • Live chats

Their support agents are available to assist users around the clock, including for one-on-one video chats.

2. Each user gets a dedicated account manager

When you sign up with HostPapa hosting you’ll be assigned a dedicated account manager who will help you succeed and answer any questions that you may have.

When you have an issue, you can be confident that your account manager will address it.

Their dedicated account managers are in the front line for their customers and they will do what it takes to provide solutions to your problem.

4. You get tools to grow your business online

HostPapa has great tools for helping you grow your business.

They have a website builder platform that can help you get your business online in minutes.

The website builder will help you build a site quickly, without needing to know any coding or site design skills.

As we all know, website Builders are perfect DIY website building and also marketing tools for small business owners, bloggers, WordPress users and writers.

So, if you don’t have money to hire a web developer, then website builder can be a good option for you.

Secondly, HostPapa has a custom website design service for people who don’t have time to build their own website.

Their custom service is known as Do-It-For-Me web design service.

So what do you get when you subscribe to their DIFM service?

  • You get a professional design website.
  • Your website will be optimized for mobile and search engines.
  • You get tracking tools to view your online success.
  • You’ll get the copywriting needs and all other needs such as layouts, images and etc.

5. They have reliable and competitive pricing

Most web hosting services are expensive, particularly the popular ones. But their pricing structure comes with extra features and options.

What comes to your mind when you’re looking for a good web host?


Yes, price is a factor.

HostPapa is the most affordable and reliable web host when it comes to pricing. Their pricing and plans are a great value for what you get. Plus, every plan comes with a unique feature.

Below is their pricing plan:

Their pricing plan has been categorized into different groups.

  • The business plan is ideal for small business owners.
  • The business Pro is ideal for enhancing performance, security and speed.

In addition to the above, HostPapa regularly post fresh promo codes which you can use them to register domains at lower prices.

Be sure to check regularly because their promo codes changes and are valid only during the specified.

My advice: When it comes to choosing the best web hosting service, you need to find not only the right features and price, but also choose a reputable host.

6. Offering add-on tools

Hosting over 500,000 websites, HostPapa has something special for every user.

It provides you with add-on tools to manage the security, performance, email, and also for customizing your experience.

In other words, it offers a dedicated tool for performing each of the mentioned tasks. You will be getting good value for the price you will pay.

That’s why it is one of the fastest-growing web hosting companies with numerous such features.

So, consider it if you seek such sophisticated tools to manage some important tasks.

7. There CPanel is getting better and better

In order to make its services more user-friendly, HostPapa is constantly updating its cPanel.

There are several settings categories and each one of them contains many settings.

There are quite extensive options and it is much easier to find any required option.

You can put your query into the search box and find the required settings to customize services according to your demands.

8. They offer a free domain for 1 year

You will get a free domain name for one year.

Whatever domain name you want to renew or register, HostPapa will register it for free for you.

You will not be charged any penny if you continue to subscribe for the service for at least 12 months.

However, in case you decide to switch to another host or terminate your service, HostPapa will charge you for using its services for 12 months.

9. You will get free SSL certification via LetsEncrypt

SSL encryption assures visitors that they are safe and their data is safe.

HostPapa is providing the most robust data encryption available today.

This SSL uses 256-bit data encryption in order to turn data into virtually impenetrable codes.

It will be almost impossible for hackers to access encrypted data, so no need to worry about digital thieves.

It is one of the most impressive features offered by this web host service and this feature is included in premium packages.

10. A robust website backup service for professionals

Your website files, emails, and MySQL data will be restored automatically on a daily basis.

Whether you do the backup or not, it will be there. You are allowed to select the version of the backup.

HostPapa will choose several restore points in case you want to access the data in the future.

You get 1GB data backup facility with the basic plan.

However, you can always upgrade to 5GB, 10GB, 25GB, and 50GB backup storage if your data backup demands increase.

The backup will be created on a daily basis to prevent the loss in case of a disaster.

It does not matter whether you lose your data due to corrupt files, human errors, software or hardware malfunction, or due to another reason, you can recover it within a few seconds.

That’s why it is an appealing feature.

11. Free website migrations!

Website transfer with HostPapa is super easy.

It will take care of your database, website files, email, scripts, and it is also offering free domain registration.

There will be experts managing your website during migrations.

No downtime will affect your business.

The whole process is free and HostPapa has experts for managing this task.

It will not only migrate your website but also your emails.

You get free migrations for shared hosting, VPS hosting, WordPress hosting, and reseller hosting.

So, it is the right time to switch to HostPapa if you are not happy with the current host.

Challenges that you may face with HostPapa

Till now, I have mentioned the benefits of using HostPapa.

There are a few challenges you might  face and I would like to elaborate on them.

They are: 

12. The load times tend to be slow

Although it offers great uptime, the page loading speed does not impress many people. It offers average page loading speed.

It takes around 886ms to load a page and the average page loading speed in the web industry is around 890ms.

Many website owners might not like it, especially if they want their web pages to pop up quickly.

It might also reduce the interest of small business owners, who are planning to invest in a new website for quick growth.

They would never choose a platform that asks their visitors to wait for loading web pages.

13. A new limit on the number of files you’re allowed

Just like other web hosting services, HostPapa has also imposed a new limit on the number of files a user is allowed.

The server constantly checks the number of files hosted and keeps a check on the hosted account.

It imposes inode limits to limit the use of the system and other resources. You should check that limit before choosing a plan in order to avoid future inconvenience.

Many HostPapa users learnt it after upgrading to a higher plan and they do not seem happy about new changes.

So, be a wise user and check the file limits before you choose a plan.

14. You aren’t allowed to add a domain, not until the DNS is completely pointed to them

It is another puzzling thing about HostPapa. The user cannot add a domain until the DNS pointed to them.

You will receive a Welcome Email from HostPapa which will provide information regarding specific DNS settings.

It will point out the exact DNS nameservers the user will require. 

HostPapa makes the changes only if the domain name is registered with it.

In case the domain name is registered with another web hosting service, the user will need to make the changes.

15. You’ll be upgraded to their VPS package if your website uses too many resources!

Every user receives a VPS allowance with the purchased package.

No extra charges are applied when the daily network transfer is within the limits of the package.

It will be measured within the 30 days if your package is monthly.

In case your website exceeds daily average network traffic allowance, HostPapa will require you to switch to a VPS package that matches the traffic experienced by your platform.

You might also be charged an additional fee for incurred traffic. This additional payment is charged to maintain service.

My Overall Recommendation Is…

If you’re a small business owner or an entrepreneur, I HIGHLY recommend giving HostPapa a try.

In fact, it’s one of the web host that is ideal for small business owners.

So that’s it for my HostPapa review.

And now I’d like to turn it over to you:

What’s your experience with HostPapa?

Or maybe you have a question about something in my review.

Either way, let me know by leaving a comment below right now.

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